1. Return Window & Process

• Report non‑defective return requests within 7 days from delivery.
• Damages/defects must be reported within 72 hours with order number and clear photographs and unboxing video.

2. Eligibility Criteria

• Item unused, unburnt, in original packaging with labels.
• Returns not accepted for discounted/clearance, perishable, personalized items.

3. Refund Options

• Refund to original payment method (minus shipping) or store credit.
• Processing time: 7–10 business days after inspection.

4. Exchanges & Cancellations

• No direct exchange: return and place a new order.

Cancel within 12 hours of ordering if not yet dispatched. After shipment, cancellations incur return process terms.